JOB DESCRIPTION: Quality Assurance / Quality Control (QA/QC) Manager
Job Responsibilities
Strategy & Policy: Develop, implement, and maintain the company’s Quality Management System (QMS) in accordance with international standards (e.g., ISO 9001, ISO 14001, HACCP, or industry-specific certifications).

Quality Oversight: Oversee both QA (preventive processes/systems) and QC (detective testing/inspections) departments to ensure all products meet strict quality standards and customer specifications.

Compliance & Auditing: Conduct regular internal audits, manage external audits (customer/third-party), and ensure full regulatory compliance across all production stages.

Root Cause Analysis (RCA): Lead investigations into product defects, customer complaints, or process failures. Implement robust Corrective and Preventive Actions (CAPA) to prevent recurrence.

Vendor Quality Management: Evaluate and monitor the quality performance of suppliers; conduct supplier audits to ensure incoming raw materials meet company quality benchmarks.

Continuous Improvement: Champion a culture of quality throughout the organization by promoting "Quality at the Source" and driving continuous improvement initiatives (e.g., Six Sigma, Statistical Process Control).

Reporting: Analyze quality data/trends and present detailed reports to senior management regarding quality KPIs (e.g., scrap rates, rework costs, yield rates).

Team Leadership: Manage, mentor, and train the QA/QC team to ensure high performance, professionalism, and adherence to safety protocols.

Job Requirements
Education: Bachelor’s degree in Engineering, Food Science, Chemistry, or a related field. Professional certifications (e.g., Six Sigma Black/Green Belt, Certified Quality Manager - CQM) are highly preferred.

Experience: 5+ years of experience in QA/QC management within a manufacturing environment.

Technical Knowledge: Comprehensive understanding of quality management tools and methodologies (e.g., FMEA, Control Plans, SPC, ISO standards).

Regulatory Familiarity: Deep knowledge of relevant industry regulations, safety standards, and local/international legal requirements.

Analytical Skills: Excellent data analysis skills; ability to interpret technical reports and identify trends to make informed decisions.

Communication: Strong interpersonal and negotiation skills to handle external audits and work with cross-functional departments (Production, Procurement, R&D).

Leadership: Proven ability to lead, motivate, and develop a technical team in a high-pressure manufacturing environment.

Benefits
Competitive Compensation: High base salary + management-level bonuses based on quality KPIs.

Comprehensive Benefits: Full insurance coverage, premium healthcare, and corporate welfare packages.

Professional Development: Support for ongoing education, professional certifications, and executive leadership training.

Strategic Impact: Opportunity to shape organizational culture and drive operational excellence at a high level.

Growth Potential: Clear path to higher-level operational roles such as Plant Manager or Operations Director.

Industry Keywords: ISO 9001, QMS, CAPA, Root Cause Analysis, FMEA, SPC, Quality Auditing, Six Sigma, Compliance, Risk Management.

Attributes: Detail-oriented, Analytical, Decisive, Leadership-driven, Integrity, Strategic-thinking.

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