We are looking for a proactive and technically skilled IT Support Executive to join our dynamic IT team. In this role, you will provide high-quality technical support to end-users and departments, manage IT incidents and service requests, and contribute to the smooth operation of the company’s IT infrastructure. The ideal candidate is a problem-solver with strong communication skills who can deliver excellent user experiences while driving continuous improvement in IT services.
Key Responsibilities

Advanced Technical Support: Act as a key point of contact for complex IT issues; diagnose, troubleshoot, and resolve hardware, software, network, application, and cloud-related problems efficiently.
Incident & Request Management: Own end-to-end ticket lifecycle using ITSM tools (ServiceNow, Jira, Zendesk, etc.); perform root cause analysis, escalate when needed, and ensure timely resolution within SLAs.
Infrastructure Support: Manage and support servers, Active Directory, Microsoft 365 / Azure environments, networking (LAN, Wi-Fi, VPN), and endpoint devices (desktops, laptops, mobile devices, printers).
System Administration & Maintenance: Perform user account management, permissions control, software deployment, patch management, backups, and preventive maintenance to minimize downtime.
Project Coordination: Support IT projects such as office relocations, system upgrades, new software implementations, and hardware refresh cycles. Coordinate with vendors and internal stakeholders.
User Training & Knowledge Management: Conduct training sessions for employees on IT tools and best practices; develop and maintain comprehensive knowledge base articles and documentation.
Reporting & Improvement: Generate regular IT support reports, monitor service performance metrics, identify recurring issues, and propose process or technology enhancements.
Compliance & Security: Ensure adherence to IT policies, data security standards, and regulatory requirements; assist in cybersecurity awareness and incident response.

Requirements & Qualifications

Education: Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related technical field.
Experience: 2–5+ years of progressive experience in IT Support, Helpdesk, Desktop Support, or IT Operations roles. Previous experience in a corporate or enterprise environment is preferred.
Technical Skills:
Strong proficiency in Windows OS (10/11), Microsoft 365 Administration, Active Directory, and Office applications.
Solid networking knowledge (TCP/IP, DNS, DHCP, firewalls, VPN).
Experience with cloud platforms (Azure, AWS, Google Cloud) and virtualization (VMware/Hyper-V) is a strong advantage.
Familiarity with scripting (PowerShell, Python basics) and monitoring tools.
Hands-on experience with common ITSM and remote support tools.

Soft Skills:
Excellent customer service orientation with the ability to communicate technical concepts clearly to non-technical users.
Strong analytical thinking, problem-solving, and decision-making abilities.
Proactive attitude, ownership mindset, and ability to work independently or in a team under pressure.
Good time management and prioritization skills in a fast-paced environment.


What We Offer

Competitive salary package with attractive performance bonuses and allowances.
Comprehensive benefits: social insurance (BHXH), health insurance (BHYT), unemployment insurance, and annual health check-ups.
Professional development opportunities, including certifications (CompTIA, Microsoft, ITIL, Cisco) and training programs.
Exposure to modern IT technologies and potential career growth into IT Manager, System Administrator, or Infrastructure Specialist roles.
Annual leave, team-building events, and a collaborative, supportive work culture.

Tags: IT Support Executive, IT Technical Support Specialist, Senior IT Support, IT Operations Executive, Microsoft 365 Support, Active Directory Administration, ITSM, IT Incident Management, Technical Support Engineer, Helpdesk Executive.

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