JOB DESCRIPTION: E-commerce Sales Team Leader
Job Responsibilities
Team Leadership: Lead, motivate, and mentor the e-commerce sales team to achieve and exceed monthly/quarterly sales targets.

Strategy Development: Develop and implement effective sales strategies and promotional campaigns on e-commerce platforms (e.g., Shopee, Lazada, Tiki, TikTok Shop, or Company Website) to boost traffic and conversion rates.

Performance Monitoring: Track and analyze key performance indicators (KPIs) such as GMV, traffic, conversion rate, customer acquisition cost (CAC), and return on ad spend (ROAS).

Campaign Management: Plan, execute, and monitor sales campaigns, flash sales, and seasonal promotions, ensuring seamless coordination with Marketing and Operations departments.

Customer Experience: Oversee customer service standards, ensuring prompt responses to inquiries, effective conflict resolution, and positive reviews/ratings for the store.

Reporting & Analysis: Prepare detailed reports on sales performance, market trends, and competitor activities to provide actionable insights for senior management.

Relationship Management: Maintain good relations with E-commerce platform Key Account Managers (KAMs) to secure slots for campaigns and leverage platform support.

Job Requirements
Experience: Minimum 2–3 years of experience in e-commerce sales, with at least 1 year in a leadership or team lead role.

Platform Expertise: Proven track record of successfully managing major e-commerce marketplaces (Lazada, Shopee, TikTok Shop).

Analytical Skills: Strong ability to analyze data, interpret sales reports, and translate insights into strategy.

Leadership: Demonstrated capability in training, managing, and inspiring a team.

Communication: Excellent negotiation, interpersonal, and problem-solving skills.

Mindset: Result-oriented, proactive, and highly adaptable to the fast-paced nature of e-commerce.

Education: Bachelor’s degree in Business Administration, Marketing, Economics, or related fields.

Benefits
Attractive salary package (Base salary + Sales commission/Incentives).

Opportunities to manage large-scale e-commerce projects for a leading retail/brand corporation.

Access to professional training and personal growth opportunities in the digital business space.

Comprehensive benefits package (Insurance, annual leave, performance bonuses, and company activities).

Dynamic, creative, and fast-growing working environment.

Industry Keywords: E-commerce, Digital Sales, Marketplace Operations, Online Marketing, Business Development, KPI Management.

Attributes: Strategic Thinking, Team Management, Data-Driven, Growth Mindset, Customer-Centric.

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