JOB DESCRIPTION: Delivery & Dispatch Coordinator (Nhân viên Giao nhận hàng)
Job Responsibilities
Order Processing: Receive and verify delivery orders, prepare delivery schedules, and organize daily dispatch plans to ensure timely distribution of goods.

Shipment Coordination: Organize, assign, and monitor delivery routes for drivers or third-party logistics (3PL) providers to ensure maximum efficiency and cost-effectiveness.

Delivery Monitoring: Track shipments in real-time to ensure on-time delivery; proactively communicate any delays or issues to the warehouse, sales, or customer service teams.

Documentation Management: Prepare and maintain essential shipping documents, including Delivery Notes (DN), Invoices, Proof of Delivery (POD), and carrier receipts, ensuring all are signed and filed accurately.

Compliance & Safety: Ensure all goods are transported in accordance with safety regulations and company policies, paying special attention to fragile or hazardous items.

Issue Resolution: Handle transit-related issues, such as delivery failures, customer complaints, or damaged goods, by coordinating prompt investigations and corrective actions.

Cost & Performance Reporting: Monitor transportation costs, fuel usage, and delivery performance metrics; prepare reports for management to optimize logistics operations.

Partner Liaison: Act as the main point of contact for external transporters, couriers, and customers to ensure smooth information flow and service consistency.

Job Requirements
Education: High school diploma, vocational training, or Bachelor's degree in Logistics, Supply Chain, or related fields.

Experience: 1–3 years of experience in delivery coordination, logistics, or transportation operations.

Technical Skills:

Proficiency in MS Office (Excel, Word) and experience using Logistics Management or ERP systems.

Strong ability to use GPS/navigation tools and route-planning applications.

Geographic Knowledge: Good understanding of local geography, traffic patterns, and efficient delivery routing.

Communication: Clear verbal and written communication skills to manage interactions with drivers, internal departments, and customers.

Problem-Solving: Ability to think on your feet to resolve unforeseen transit issues or delivery bottlenecks quickly.

Organization: Highly detail-oriented with the ability to manage multiple delivery tasks and deadlines simultaneously.

Benefits
Competitive Compensation: Attractive salary + transportation/phone allowances + performance bonuses.

Insurance: Full social, health, and unemployment insurance in accordance with local labor laws.

Professional Growth: Opportunities for training in logistics management, transport optimization, and fleet operations.

Career Path: Clear advancement opportunities to roles such as Logistics Supervisor, Fleet Manager, or Supply Chain Coordinator.

Work Environment: Dynamic, fast-paced logistics and operations environment.
Industry Keywords: Logistics, Transportation, Last-Mile Delivery, Shipping & Receiving, Route Optimization, Fleet Management, Order Fulfillment, Supply Chain Operations.

Attributes: Organized, Responsive, Problem-solver, Detail-oriented, Proactive, Efficient.

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