JOB DESCRIPTION: Order Processing Specialist / Order Fulfillment Clerk
Job Responsibilities
Order Management: Receive, verify, and confirm incoming orders from various sales channels (E-commerce marketplaces, website, social media, hotline) to ensure accuracy in customer details, product selection, and shipping information.

System Entry: Efficiently input and manage order data within the ERP/OMS (Order Management System), ensuring real-time inventory synchronization.

Fulfillment Coordination: Liaise with the warehouse and logistics teams to generate picking/packing slips, ensuring orders are prepared according to standard operating procedures (SOPs).

Logistics Tracking: Coordinate with 3PL (third-party logistics) providers, generate shipping labels, and track shipments to ensure timely delivery to customers.

Exception Handling: Proactively identify and resolve order-related issues, such as out-of-stock items, incorrect customer information, delivery failures, or shipment delays.

Customer Communication: Provide professional updates to customers regarding order status, shipment tracking, and handle inquiries or complaints related to the delivery process.

Reporting: Prepare daily and weekly reports on order volume, fulfillment rates, return rates, and other operational KPIs to provide visibility to management.

Job Requirements
Education: High school diploma, vocational certification, or Bachelor’s degree in Business Administration, Logistics, Supply Chain, or related fields.

Experience: 0–2 years of experience in order processing, logistics, customer service, or administrative roles. Fresh graduates with a strong work ethic are welcome.

Technical Skills:

Proficiency in computer skills and MS Office, particularly Excel (data entry, basic formulas).

Strong typing speed and high accuracy in data entry.

Ability to learn and operate E-commerce platform back-ends and ERP/OMS software quickly.

Soft Skills:

Attention to Detail: Meticulous approach to verifying data and ensuring order accuracy.

Organizational Skills: Ability to prioritize tasks effectively, especially during peak sales seasons.

Resilience: Ability to work efficiently under pressure and maintain focus during high-volume periods.

Benefits
Competitive Compensation: Attractive base salary + performance-based incentives.

Insurance: Full social, health, and unemployment insurance in accordance with local labor laws.

Work Environment: Professional office-based environment with clear operational processes and modern tools.

Professional Development: Training on order management software, supply chain basics, and career progression opportunities within the logistics/e-commerce department.

Well-being: Annual leave, holiday bonuses, team events, and other company perks.

Industry Keywords: Order Fulfillment, Data Entry, Logistics, Shipment Tracking, E-commerce, Inventory Management, 3PL, Supply Chain.

Attributes: Detail-oriented, Organized, Responsive, Proactive, Reliable.

Share

Comments