JOB DESCRIPTION: Account Executive / Account Manager (Agency)
Job Responsibilities
Client Relationship Management: Serve as the primary point of contact for assigned clients. Build and maintain strong, long-term relationships by providing exceptional service and proactive communication.

Strategy & Planning: Collaborate with internal creative, media, and production teams to develop comprehensive campaign strategies that meet client business objectives and marketing goals.

Project Leadership: Manage the end-to-end execution of agency projects, from the initial brief to final delivery. Ensure projects stay on scope, on time, and on budget.

Briefing & Coordination: Translate client needs into clear, actionable creative briefs for internal teams. Ensure the team understands the project objectives, timelines, and deliverables.

Commercial Growth: Identify opportunities to grow client accounts through upsell and cross-sell initiatives. Present new ideas, platform opportunities, and creative solutions to improve client performance.

Financial Oversight: Oversee project budgets, billing, and invoicing. Ensure client satisfaction while maintaining agency profitability and resource efficiency.

Performance Reporting: Lead client meetings and presentations. Analyze campaign data to provide clear, insightful updates on performance and strategic recommendations for future improvements.

Conflict Resolution: Act as the internal advocate for the client and the external advocate for the agency. Proactively navigate potential challenges, scope creep, or feedback loops to ensure a smooth partnership.

Job Requirements
Education: Bachelor’s degree in Marketing, Advertising, Communications, Business Administration, or related fields.

Experience:

Account Executive (AE): 1–3 years of agency experience.

Account Manager (AM): 3–6+ years of agency experience with a proven track record of managing complex accounts.

Technical Skills:

Strong familiarity with E-commerce, Digital Marketing, and Advertising ecosystems.

Proficiency in Project Management software (e.g., Asana, Trello, Jira) and presentation tools (PowerPoint/Keynote).

Understanding of Marketing KPIs (ROAS, CTR, CAC, Engagement, etc.) and the ability to explain them to non-technical stakeholders.

Soft Skills:

Communication: Exceptional verbal and written communication skills; ability to simplify complex ideas.

Emotional Intelligence: Ability to read the room, handle difficult client conversations with grace, and build trust.

Organizational Skills: Meticulous approach to managing multiple client accounts, deadlines, and internal processes.

Benefits
Competitive Compensation: Attractive salary + commission/bonus structure based on account growth and client retention.

Professional Growth: Access to agency-level training (e.g., leadership, negotiation, advanced digital strategy) and a clear path to Senior Account Manager, Account Director, or Group Account Director roles.

Work Environment: Collaborative, fast-paced agency culture with exposure to diverse brands and industry sectors.

Insurance & Perks: Comprehensive insurance, flexible work arrangements, and regular team-building/social events.

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